⚠️ Recent Visits is in beta. All listings and data shown are for demonstration purposes only and do not represent real or verified information. Tour listings are based on content from partner agencies’ websites and have not yet been confirmed by the agencies.
Every screen, tab, field and button of the Website widget page in the agency portal: websites and keys, settings, draft and publish, live preview, and what owners and managers can see.
The Widget Studio is the Website widget page of the agency portal. It is where you register the website that shows your widget, copy the script tag, and set the look and behaviour of the chat without writing code. A live preview of the real widget sits next to the settings.
The full Studio: all tabs, Save draft, Publish, the live preview, and on the Install tab register or change a domain, switch an environment on or off, and revoke its key.
Manager
A notice "Only agency owners can change the widget settings." and a read-only Your websites card for each environment: its status, registered domain, snippet, address and public key. No preview, no settings.
If an environment is not set up, a manager sees "Only agency owners can set this up." Server actions re-check that the person is an owner of the agency, so the restriction does not depend on what the page shows.
On a wide screen the settings are on the left and the Live preview on the right (it stays in view while you scroll). On a narrow screen the preview goes below the settings.
The settings have eight tabs: Overview, Branding, Colors, Launcher, Messages, Behavior, Features and Install. On a phone the tab row scrolls sideways.
A tab that contains a field with a problem shows a small number badge ("to fix" for screen readers).
A bar at the bottom of every tab except Install holds Save draft, Publish, Discard edits, Discard draft (only when a draft exists) and Reset look to defaults, with a status line.
The widget studio. 1 Sections. 2 Save draft shows it on your test website. 3 Publish makes it live. 4 The live preview.
Shown above the assistant's messages. Up to 40 characters. Blank uses AI Travel Assistant.
Keep it recognisable as an AI assistant.
Chat title
Text
No
The header title. Up to 60 characters. Blank shows your agency name.
Leave blank unless you want different wording.
Chat subtitle
Text
No
The line under the title. Up to 80 characters. Blank uses AI travel assistant.
Short and plain.
Show my agency logo in the chat header
Switch
No
When on and your profile has a logo, the logo appears in the header. On by default until you first save. Below it the Studio checks the logo: over https, at least 96 px, roughly square, and warns ("Small", "Not square", "could not be loaded").
Turn off to show the launcher icon instead. Logos are changed through your profile (see Profile).
The Branding tab. Changes show in the live preview before you publish.
Colours you pick are kept readable automatically; a warning tells you when visitors will see a different shade. Blank uses the default. Details are in Themes and agency branding.
The Colors tab. 1 Main colour. 2 Accent colour. 3 Light or dark.
Field or item
Type
Required?
Explanation
How to use it
Main colour
#rgb or #rrggbb
No
Header, launcher and your visitors' messages. Default #0b5c4a. Validation message: "Use a colour like #0b5c4a." Warning if it is under 3:1 against white: "Very light on a white page".
Type a hex value or use the colour picker.
Accent colour
#rgb or #rrggbb
No
Active tab, bullets and highlights. Defaults to the main colour. Warning under 3:1 against white: "Too faint on white ... visitors see a deeper shade than you picked."
Pick a deeper shade if you see the warning.
Light or dark
Select
No
Match the visitor's device (auto, default), Always light, Always dark.
auto follows the visitor's system.
Rounded corners
Slider, 0 to 28 px
No
Corner radius. Untouched it shows "Default (14)" and saves nothing; the widget itself defaults to 16 (see the note below). Use the default clears it.
The first message in the chat. Blank uses the greeting below, or Hi! I can help you with <agency>. What would you like to know?.
Write one or two friendly sentences.
Greeting (optional)
Text, up to 300
No
Used when there is no welcome message.
Leave blank if you use a welcome message.
Show a small invitation next to the button
Switch
No
Off by default. When on, a short invitation appears beside the launcher: at most once per visit, not again after it is closed, never after the chat has been opened. No browser notifications.
Turn on only if you want it.
Invitation text
Text, up to 120
No
Disabled until the switch is on. Blank uses Planning a trip? Ask me anything.
Keep it short.
Show after (seconds)
Number, 1 to 120
No
Disabled until the switch is on. Blank means 10 seconds. Validation: "Enter a number from 1 to 120."
Use a longer delay so it does not interrupt.
The Messages tab. Changes show in the live preview before you publish.
One per line, at most 4, each up to 70 characters, shown as buttons under the welcome message. Validation: "At most 4 suggestions." Without any, the widget offers two built-in starters.
Write the questions travellers ask most.
Let the assistant give out my agency's phone number, email and address
Checkbox
No
Off by default. Your website address and profile link are always shared.
Turn on only if you are happy for the assistant to share contact details.
Visitors can ask to talk to someone from my team
Switch
No
On by default. Visitors can ask for a person; you take over from Conversations; the assistant stays quiet while you write and returns after 15 minutes without a reply. A request nobody picks up within 10 minutes expires and the quote form is offered. Never on Test.
Turn off if nobody can answer chats.
Always available / Only during office hours
Radio
No
Only shown when the switch is on. Outside office hours visitors are offered the quote form.
Choose Only during office hours to set a schedule.
Time zone
Text
No
Only for office hours. An IANA name, default Asia/Kathmandu. An unknown zone is refused ("Unknown time zone").
Use the zone of your office.
Monday to Sunday
Text per day
No
Hours such as 09:00-17:00, or several ranges separated by commas (up to 3 per day). Blank means closed that day. Messages: "Use hours like 09:00-17:00 (mon)." and "Start must be before end".
Enter 24-hour times.
The Behavior tab. Changes show in the live preview before you publish.
Visitors ask questions and get answers from your own data. The chat feature.
Turn off to hide the Chat tab.
Tour list
Switch
No
Shows your published tours with indicative prices (the tours feature).
Turn off to hide the Tours tab.
Quote requests
Switch
No
A short form that sends a quote request to your Leads (the quote feature).
Turn off to hide the Quote tab and buttons.
The Features tab. Changes show in the live preview before you publish.
At least one must stay on: "Choose at least one feature." Turning one off hides it from visitors; the assistant still answers only from your data. "Talk to the agency" is not on this tab; it is on Behavior.
The Install tab shows one card per environment and has no Save or Publish bar. Registering a domain takes effect at once; it does not need publishing.
The Install tab. 1 The snippet to paste into your website. 2 Copy it. The key is blurred here.
Field or item
Type
Required?
Explanation
How to use it
Status badge
Badge
No
Not set up, Active, Switched off.
Read only.
Register your website / Website domain
Text
Yes (to register)
A domain such as youragency.com. A scheme, path and leading www. you paste are removed. Subdomains are covered, over https, on the default port. Test may instead be localhost or 127.0.0.1 (http, any port). The Studio shows what it will register and rejects wildcards, ports, other IP addresses, single names and shared suffixes such as github.io. Production cannot be localhost.
Type the domain. The button is disabled until it is valid and different from the saved one.
Register website / Change domain
Button
-
Creates the environment with a new public key, or changes the domain of the live one. Success message: "Saved. Copy the snippet below."
Click once the helper text shows what will be registered.
Add this to the production / test website
Code block
-
The script tag with your key. Off the production address it also contains data-api-base. Keyboard focusable.
Copy it with Copy snippet.
Widget address (API base) and Public key
Read-only details
-
Shown in full in the portal. The key is not a password and only works on the registered domain. Test shows your draft; Production shows what you published.
Use the key if you build your own client (API reference).
Switch off / Switch on
Button (owners)
-
Switching off stops the widget at once on that website; switching on restores it.
Use it to pause the widget temporarily.
Revoke this key (register again for a new one)
Button (owners)
-
Permanent. A revoked key cannot be switched back on; the environment shows Not set up and registering again creates a new key.
Use if a key is misused. Then update the snippet on your site.
Stores your edits as a draft. The Test website shows it (within about a minute); production does not change. Message: "Draft saved. Your test website shows it now; production is unchanged until you publish."
Use it to try changes on your test site.
Publish
Button
No
Makes the settings live for production and clears the draft. Message: "Published. Visitors on your production website see it within about a minute."
Use it when the test site looks right.
Discard edits
Button
No
Throws away edits not yet saved and returns to the last saved state. Disabled when nothing changed.
Use it to undo typing.
Discard draft
Button
No
Only shown when a draft exists. Deletes it on the server; the Test website returns to the published settings and the form shows them.
Use it to abandon a draft.
Reset look to defaults
Button
No
Clears every branding field in the form (colours, launcher, names, messages, suggested questions, invitation) and turns the logo switch on. It does not save; press Save draft or Publish.
Use it to start the look again.
If a field is invalid, the Studio jumps to the first tab with a problem and focuses the field. The browser warns before you leave the page with unsaved edits. Saving is limited to 60 times per hour per agency.
"Unsaved changes, not live", "Draft: on your test website only" or "Published, live on your website".
Read only.
Desktop / Mobile
Toggle buttons
No
Changes the frame width (the mobile frame is 24 rem wide).
Check the full-screen mobile layout.
As saved / Light / Dark
Toggle buttons
No
Overrides light or dark in the preview only, to check both.
Visitors get what Light or dark says.
Open chat / Close chat
Buttons
No
Opens or closes the preview's chat panel.
Try the Chat, Tours and Quote tabs.
Replay invitation
Button
No
Shows the invitation again if it is switched on.
Check its text and timing.
The chat panel as visitors see it, with the Chat, Tours and Quote tabs.
The preview runs the real widget with a stand-in connection, in a frame on the same address. Replies and the tour are placeholders ("This is a preview..."), "Talk to the agency" is unavailable, and nothing is sent or saved. It updates as you type.
Colours for dark mode only (themeDark), the font, the offset from the screen edge, avatar images, contextual invitations and the page context cannot be set in the Studio. Pass them in your page; see Configuration reference. Server-delivered settings can style the widget only: they never switch features, page context or location-based invitations on.
Agency integration guide · How the widget knows which agency it belongs to, how environments and drafts work, how quote requests reach your portal, and a go-live checklist.
SDK installation · Install the Recent Visits widget with a script tag, add Subresource Integrity, run it locally, and understand the current npm status.
Themes and agency branding · Colours, dark mode, corner radius, fonts, launcher and logo for the Recent Visits widget, how contrast is enforced, and what cannot be styled.
SDK configuration reference · Every option the Recent Visits widget accepts: type, default, limits and an example. Invalid values are replaced by safe defaults.
Still stuck? Contact us and tell us what you tried.
